USER EXPERIENCE / DIGITAL DESIGN
REVITALISING INTERACOUSTICS SOFTWARE DESIGN
Successive loops of user experience research resulted in a highly intuitive user interface for the new VisualEyes™ software, used by audiologist for balance assessment.
A streamlined design, an intuitive workflow and the use of touch or hand-free functionality were on the spec-list when Interacoustics commissioned design-people to work on the development of the interface of their new VisualEyes™ software.
We wanted the new interface to be touch enabled and it should be based on our current software design but with a more modern touch. The VisualEyes™ software is an evolution of existing products, so we wanted the users to feel they entered a universe they were already acquainted with.
— Rie Søbye, Director of Marketing, Interacoustics
To reach the desired level of intuitive interaction for the very complex and sophisticated audology-tool, both user visits and feature workshops were organized in order to get the needed understanding of the users’ workflow. Insights that were also important in order to assure the product’s global launch, explains Rie Søbye:
‘We are present in more than 100 countries worldwide. Of course it’s demanding to design an interface that is equally perceived in so many different cultures. But the workflows and ways of working are often similar, no matter where you are. Therefore, once we had explored these workflows thoroughly, designing the interface was easier.’
Simplified & intuitive
‘I must say that we got the desired result – and that we are very happy with our new interface-design,” confirms Rie Søbye, Director of Marketing
Exploration & user insights
Digital experience design
Some of our clients