INNOVATION / DESIGN

A WINNING WATER-METERING SOLUTION

The development of the new Kamstrup READY smartphone-app as a remote touch point for water-metering has led to improved workflow for the users.

A wish for better usability and workflow of Kamstrup’s water metering system, combined with introduction of a smartphone app, was the challenge for which Kamstrup onboarded design-people. To obtain a deeper understanding of the user perspective, design-people organised contextual user studies with network operators and field service technicians, primary future users of the new READy Suite app. Next, we gathered insights were translated into user scenarios and interaction design concepts for the new components.

This essential research inspired a radically reduced set of key features for the App. Only four prioritised buttons with the most essential functions appear on the home screen. This trust giving clear overview of functions that allows even first time users to easily operate the app in rugged out door situations.
We made the look and feel of the App user interface relate to the design DNA of the desktop READY suite – and the award-winning design of the Kamstrup water meter, that also went through design-people’s hands.

Based on their real-life studies with water utility technicians, design-people helped us develop a strong functionality and interaction concept for our new READy Suite. The design DNA gives all the components of the suite a consistent Kamstrup look and feel. We now have a strong new offering in the remote metering market, and reactions from our sales force and the first end-users have been extremely encouraging.