In line with a rebranding of Hounö's combi ovens, Hounö envisioned a new digital solution moving from a physical checklist to a digital enviroment, combining processes tight up to the oven. The goal was error-free installations and maximum uptime, regardless of which service technician installs or repairs the oven. This also gave Hounö the opportunity to collect data by utilizing QR-codes on non-connected ovens, sharing data between the technicians smartphone and a Hounö cloud.

Designing an interaction principle, where the technicians can move freely between tasks in the installation- and services flow, came to be a very important main feature. In forming concepts, internal service technicians at Hounö, was invited to participate on a user jouney workshop, where the installations journey was explored. Uncovering crucial insights, that helped create an accessible and user-friendly user experience.